Candy AI payments and EverAI statement charges
Use the receipt, account and statement together. They help distinguish a recurring plan, a token pack and a purchase that has not appeared in the account you expected.
In this article
Find the matching account
A card statement can show EverAI. Compare the date, currency and amount with the receipt, then sign in using the original account method.
If you have used several emails or providers, check them before making another purchase. A charge belonging to one account does not transfer its allowance to a second account.
Use the methods actually offered
Payment availability depends on the checkout and location. Use the options displayed for your selected purchase rather than assuming that PayPal, a gift card or a particular wallet is always accepted.
Confirm the billing term as well as the method. A token top-up and a renewing subscription are different orders even when paid with the same card.
Resolve an unclear outcome
If checkout is interrupted, inspect the receipt and purchase status before submitting it again. A second attempt can create a second charge rather than finish the first.
For support, provide the account email and transaction reference with the approximate time. Redact unrelated statement entries and keep card security information private.
Common questions
Why does my statement say EverAI instead of Candy AI?
EverAI can be the descriptor for a Candy AI card payment. Match the amount and date to your receipt before concluding which account or purchase it belongs to.
Can I always pay for Candy AI using PayPal?
Only rely on the payment methods offered in your checkout. An old listing or another person's location does not establish PayPal availability for your purchase.
Are all prepaid or gift cards accepted?
Not every card will work. Use an offered checkout method and check any issuer approval or payment error for the card you are using.
What if my card was charged but the plan looks absent?
Check the receipt against your original sign-in account. Contact support with the transaction reference before purchasing a replacement through another account.
Does buying tokens also cancel my old plan?
No. A token purchase is separate from the recurring subscription. Use the subscription settings for renewal changes.
What should I check after a declined Candy AI payment?
Review the entered details and any approval required by the issuer. Check for a receipt or pending outcome before making repeated attempts, especially if the previous result is unclear.
Will removing a saved payment card stop subscription renewal?
Do not use card removal as the cancellation process. Manage saved methods in payment settings and complete Unsubscribe separately when you intend to stop the recurring plan.