Candy AI login and account recovery
The right login is the one connected to your conversations and purchases. Start by identifying whether you originally used email and password or an available external sign-in provider.
In this article
Use the original route
Open the same sign-in option you used when registering. Using another email or provider can lead to a different account, even on a familiar phone.
If you still have access on another device, check the account information there. Match it to your purchase receipt before signing out.
Recover an email-and-password login
Use the password-recovery option associated with your email login. Check the address for typing errors and look in junk or spam folders for the recovery message.
Use the most recent valid recovery instructions. Do not send support a password or a screenshot containing an active reset link.
When the account is still unavailable
Report the original account email, sign-in method, device and exact error. Add a transaction reference if you need a subscribed account identified.
Avoid paying through a fresh account to recover access to the old one. A new purchase does not merge histories or restore a deleted profile.
Common questions
Why can I log in but not see my Candy AI chats?
Check whether you used a different account email or provider. Successful sign-in alone does not establish that it is the account holding the original history.
Can I recover a social-provider login with a Candy AI password?
Use the original provider's access route where that was your registration method. An email password reset is not necessarily a substitute for that provider login.
What details help support locate a subscribed account?
Provide the account email, original sign-in method and receipt or transaction reference. Keep passwords, authentication codes and full card information out of the request.
Should I create a second account when recovery fails?
A second registration does not recover the first account. Try recovery and support with the original details before starting again with a different history or purchase.
Do all Candy AI features work without an account?
Some browsing can be available before sign-in, but account history, purchases and account-dependent actions require the appropriate login. Free access is not a promise that every feature works anonymously.