Candy AI privacy, account safety and data use
EverAI Limited operates Candy AI. We process account information and conversation data to run the service, with moderation and other uses explained in our privacy notice. A personal-sounding reply does not make the conversation an anonymous or end-to-end encrypted channel.
In this article
What private chat does not promise
Account information, prompts, outputs and technical details can be processed to deliver the service. The privacy notice also describes aggregated or de-identified improvement and research uses.
Moderation includes automated controls and review of flagged material. Private interaction is therefore not a claim of complete anonymity, end-to-end encryption or no service-side processing.
Limit what you put into the fiction
You can describe an adult fictional role without providing a home address, financial details, password or another person's private information. A character does not need those facts to continue a scene.
Use your own account and secure its original sign-in method. Do not share recovery links or authentication codes with a person claiming to help through a character message.
Use the right request for the change
EverAI Limited is identified as the operator and data controller. Read the privacy information for processing and rights requests, and contact support with the account and specific question.
Cancellation stops renewal; deletion concerns account access and retained information. Neither action should be inferred from a fictional reply. Legal or transaction records may be retained when required.
Common questions
Can a Candy AI chat be private and still be processed?
Yes. Service delivery, safety controls and other uses described in the privacy notice can involve prompts and outputs. Private chat does not mean no processing.
Should I give a character my real address or financial details?
No sensitive information is needed for fictional conversation. Keep passwords, payment credentials and unnecessary identifying details out of messages.
Does a reassuring character reply confirm a privacy request?
No. Send the request through the actual support or account process. Generated dialogue is not confirmation that a data action was completed.
Is deleting an account a guarantee of immediate total erasure?
No. Some information may need to be retained under applicable obligations. Ask about the specific record or processing action you want reviewed.
Is a Candy AI account guaranteed to be safe from hackers?
No online account is risk-free. Protect your original sign-in method, keep passwords and recovery codes out of chat, and use support@candymail.ai for a suspected account problem. We do not promise immunity from unauthorized access.
How can I check the identity behind a Candy AI payment?
Compare the receipt and account with the EverAI statement descriptor. The published operator is EverAI Limited, registered in Malta as C107181. Verify the specific charge rather than relying on a character message.