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Candy AI help for accounts, chat and media

Tell us which action is affected before changing the account or conversation. A specific error and approximate time can narrow down what needs attention.

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Separate availability from an error

A tool missing from one character may concern access or device requirements. A visible error after submission is another issue. Note which situation occurred before changing the plan or resetting a conversation.

Keep the browser, device, approximate time and action together with the error. For a charged request, inspect the balance before duplicating it. Send the minimum information needed to identify the problem.

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