Your Candy AI images, videos and saved media
The first question is what kind of item you saved or created. A generation, a conversation image and an unlocked pack can have different places in the account.
In this article
Match the item to its source
| Item | Place to inspect |
|---|---|
| A completed generation | My Generations in the submitting account. |
| Media sent within a chat | The conversation and controls attached to the result. |
| An unlocked pack | The selected character's Private Content. |
| A downloaded file | Your device's chosen download location. |
Open a finished result before saving
Use the available download control on the completed file, not just a preview thumbnail. Your browser determines the download destination and may require a permission or confirmation.
Saving a file does not preserve the full chat or move a purchase to another login. Check what you need before permanently deleting history.
When an item seems absent
Confirm the account email and original provider, then check whether the request finished. If an action was charged without a usable result, keep its time and error for support before submitting another one.
Common questions
Why can I see a thumbnail but not find a saved Candy AI file?
A thumbnail and a downloaded file are different. Open the completed result, use its download control and check the browser's selected destination.
Can changing my login move media to another account?
No. Sign in with the original account that created or unlocked the media. Another login can have a different history and set of purchases.