Your Candy AI plan and renewal settings
Your receipt describes the payment; your subscription details describe its ongoing term. Bring them together when checking renewal, access or an allowance that looks different from expected.
In this article
Read the four account details together
- The login and email holding the purchase.
- The selected tier and billing period.
- The next renewal date and amount.
- The current token balance and replenishment information.
What the tier does and does not include
Premium includes unlimited text with 100 monthly tokens. Premium Plus documents 330 monthly tokens and additional conversation controls. Token replenishment follows the subscription anniversary.
An included balance can be used by eligible media actions; it does not make every prepared pack or interactive request free. Inspect a separate purchase before adding it.
Make the change you actually intend
Use My Profile, Settings and Unsubscribe when you want to stop renewal. Use a refund request to ask about a past charge. Use account-deletion settings only when you intend to remove access to the account.
A fresh login can have no subscription even while an older account is subscribed. Identify the original account instead of trying to solve that mismatch with another payment.
Common questions
How do I tell a Candy AI token pack from a recurring plan?
Check the receipt and subscription details. A top-up lists a token purchase; the recurring plan has a tier, billing period and renewal information.
Can I stop renewal without asking for a refund?
Yes. Complete the account's Unsubscribe process and review its status. Refund review is only needed when you also want a completed payment assessed.