Contact Candy AI support
A short report with the relevant reference is usually more useful than a long private transcript. Tell us which account or feature needs attention and what happened.
In this article
Choose the information for your request
| Issue | Useful details |
|---|---|
| Account access | Original email, login provider and sign-in error. |
| Payment or allowance | Receipt reference, date, amount and currency. |
| Chat or generation | Character or tool, action time, device and visible error. |
| Likeness or content concern | An identifiable content reference and an explanation. |
Use the support contact
Email support@candymail.ai with those details. Keep replies in the same conversation when adding a receipt or clarifying the error so the earlier information stays attached.
For account-specific matters, a public community discussion is not a substitute for support. Do not post purchase details, personal identification or recovery information in a public channel.
Protect the information that should not be sent
Never include a password, authentication code, active reset link, full card number or security code. A receipt reference helps identify a purchase without giving access to the payment method.
A character's response cannot confirm a cancellation, refund or account change. Use the relevant account control and retain the actual confirmation.
Common questions
Which email handles Candy AI support requests?
Use support@candymail.ai. Include the account or transaction details relevant to the issue, not a password or full payment credentials.
Can I get account-specific support through a community post?
Use direct support for purchases, account recovery and private issues. Public posts should not contain account credentials, receipts or identifying documents.
Should I attach my entire conversation to explain one error?
Usually an action reference, time and concise description are more relevant. Share only what is necessary and redact unrelated personal details.
Will a character message confirm that support changed my account?
No. A generated conversation is separate from the service's actual support and account processes.
Is Discord the right place to post a private billing problem?
Use support@candymail.ai for account-specific help. The Discord community and public discussions on Reddit or Telegram should not contain your receipts, credentials or identity documents.